Last updated: September 8, 2026

Thank you for using StratoSync — a spatial computing application for Apple Vision Pro that brings environments generated at runtime, Earth lighting based on the Sun’s current position, and live International Space Station telemetry into one explorable scene.

StratoSync renders Earth and the ISS in 3D, follows the station’s live position, computes the scene’s sunlight from the real solar position, and offers three GPU-generated immersive environments: Aurora, Star Nest, and Dusty Nebula. You can explore the scene with spatial gestures, use Manual Control Mode, join synchronized SharePlay sessions, and use supported spatial drawing tools around the ISS.

This support page provides help, troubleshooting steps, settings explanations, compatibility notes, privacy information, room-tracking limitations, and contact details.

🚀 Quick Start

1. Open StratoSync on Apple Vision Pro.
2. Make sure your device has an active internet connection so the app can retrieve live ISS telemetry.
3. Use the Tracker view to see the latest latitude, longitude, altitude, speed, and synchronization status.
4. In Tracker, tap Open & Choose on the Environment Gateway. Earth and the ISS open in your room, and the app takes you to Settings → Immersion. No generated environment is selected automatically.
5. Choose Your Room, Aurora, Star Nest, or Dusty Nebula in Settings → Immersion. If you open Settings before Earth, tap Open Earth to unlock the environment cards. While Earth is open, the Gateway’s Choose or Change action returns you to these controls.
6. Use Manual Control Mode when you want to move or scale Earth and ISS, or rotate the ISS for closer inspection.
7. Use Settings to adjust Earth Rotation, Spin Speed, Axial Tilt, ISS Trail, Sunlight, audio, units, update frequency, SharePlay, and stylus controls. Hide Environment returns to your room with Earth and the ISS still visible; Hide Earth closes the immersive scene.

💡 Common Questions

1. The ISS position doesn’t update

StratoSync refreshes ISS telemetry at the update frequency selected in Settings. If the position appears frozen or the telemetry status is not changing:

• Make sure your Apple Vision Pro has an active internet connection.
• Check Settings → Tracking → Update Frequency. The app can request updates every 5, 10, or 15 seconds.
• Wait for the next telemetry refresh. Numeric readings show the latest real sample; only the 3D station estimates motion between samples. If fresh updates stop arriving, that estimated motion eventually stops too.